Q: Studio Hours & Contact Information
Q: May I see a proof of my order before printing?
Q: When will my order ship?
A. Open: Tuesday - Friday 10am - 4pm (excluding Holidays)
Closed: Weekends & Monday
Online Hours: 24/7
A: Yes, you may select at checkout a professionally typeset digital black and white PDF proof of the custom design layout. The order will not be printed until we receive your proof approval. PLEASE NOTE This does ADD an ADDITIONAL 2-3 days to total processing time.
A: Shipping time is in addition to our production time and design time. Orders are entered into our system within 12-24 hours from the time you place your order with expected delivery 1-2 weeks from our design time unless it is HIGH VOLUME ORDERING SEASON we ask you allow 2-3 weeks. Some items ship sooner than others, it depends on inventory, design time and the type of product ordered. Custom party supplies take 5 -7 business days in production plus shipping times vary by state. Simply contact us if you have questions about a particular item or if you need to add a RUSH to your order. We offer several options for expedited service. Please note, we are closed on Mondays, Traditional Holidays and Weekends.
Q: Do you offer Rush Service?
A: We offer a Rush Service on our production time for an additional charge of $25.00 net PER ITEM. If your order is received before 4:30 p.m. Central Time, it will be processed the next working day. Rush orders received after 4:30 p.m. Central Time will be processed on the 2nd working day. Rushes are NOT available on Custom Color Changes or Design Changes. This service is NOT available between November 15 and December 15. Orders placed after December 1st may require upgraded shipping to assure pre-Christmas delivery. If you require all items in your order to ship together we will rush production on your entire order for $25.00 per item. However, on Party products we offer a variety of RUSH Services
24 Hour Rush entered before noon CST Ships Next Business Day orders entered after 12 noon Ships in 2 Business Days$45.00
48 Hour Rush entered before noon CST Ships in 2 Business Days orders entered after 12 noon Ships in 3 Business Days$35.00
72 Hour Rush entered before noon CST Ships in 3 Business Days orders entered after 12 noon Ships in 4 Business Days$25.00
Q: May I make Order Changes or Cancel my order?
A: Payment for each product is immediate upon placing the order. Once an order has been submitted, there is a $5 fee to make a change and 10$ to cancel plus 20% of your order will be applied if your order has reached the design team. If an order is cancelled after it has entered into any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections before submitting an order. Changing an order while in process may increase our processing time.
Q: What about Returns or I make a mistake?
A: Personalized or Custom Designed products may not be returned. If you should need to have your order redone, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season. An important part of your shopping experience with us is your satisfaction with the products you've ordered. If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. Lost in transit orders must be reported within 7 days of non-delivered items, anything beyond that time frame is considered shipped on our end. Once product ships from our studio we have little control over shipments and any issues regarding delivery would have to be brought up with your carrier. If you do not receive your package after tracking it you must call the carrier to make a claim with them. They will start a trace and begin the investigation process for you to make a claim on non-delivery. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage.
Customer Error: It is vital that you carefully check the text on your online preview before submitting your order. We are not responsible for incorrect or incomplete text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 10% discount for you as a courtesy. The discount does not effect the cost of your shipping to reorder your mistake.
Our Error: From time to time, errors do occur. If there is a printing error on your order, please contact our Customer Service Department within 5 days of receiving it so we may reprint the item. Items that need to be reprinted due to our error are given a priority RUSH status at no additional charge and are printed at no cost to you.